Support

One channel, a human answer.

For any questions regarding your order, a piece, shipping, returns, styling or rental, reach out to us at hello@loot-ww.com. We aim to respond within 48 hours.

Shipping & Returns

All orders are shipped from France, usually processed and dispatched within 3 business days, with tracking provided once your order has been shipped. Eligible online purchases can be returned within 14 calendar days of delivery, in the same condition in which they were received, with all loot.ww tags attached. Orders shipped outside the European Union may be subject to customs duties or import taxes, payable by the recipient. Some pieces may be marked Final Sale and are not eligible for return, except where required by applicable law.

Rates, conditions and full details: Shipping & Returns.

Styling & Rental

For styling requests, rental enquiries or questions regarding a specific piece, contact us directly at hello@loot-ww.com. We'll get back to you with availability and further information.

Contact

hello@loot-ww.com
For any other questions, just reach out.