Privacy policy

Last updated: October 16, 2026

loot-ww.com operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). loot-ww.com is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact details, including your name, billing address, shipping address, phone number and email address.
Financial information, including payment details and transaction information. Payments are processed by the relevant payment service providers.
Account information, including your username, password, preferences and settings, if you create an account.
Transaction information, including the items you view, add to your cart, purchase, return, exchange or cancel, and your past transactions.
Communications with us, including information you provide when contacting customer support.
Device information, including information about your device, browser, network connection, IP address and other technical identifiers.
Usage information, including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, when you create an account, place an order, subscribe to our newsletter, contact us or otherwise provide information.
Automatically through the Services, including technical information collected when you visit our website and through cookies or similar technologies.
From our service providers, when they provide technology or process personal information on our behalf.
From other third parties, where applicable and permitted by law.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may process personal information for the following purposes:

Providing and operating the Services. To process orders and payments, arrange shipping, manage returns, maintain customer accounts, remember relevant preferences and provide customer support.
Marketing communications. If you subscribe to our newsletter, we may use your email address to send you updates about new collections, product drops and news from loot.ww. You can unsubscribe at any time using the unsubscribe link included in our emails. We send marketing communications in accordance with applicable law.
Security and fraud prevention. To authenticate accounts, protect transactions, detect potential fraud and maintain the security of our website and services.
Communicating with you. To respond to enquiries, provide order confirmations and shipping updates, and maintain our relationship with customers.
Legal obligations. To comply with applicable laws, respond to valid legal requests, resolve disputes and enforce our terms and policies.

Order confirmations, shipping updates and other messages necessary to fulfil your purchases are not marketing communications.

We do not currently use dedicated third-party advertising or retargeting tools, such as Meta Pixel or TikTok Pixel, according to our current configuration.

How We Disclose Personal Information

We may disclose personal information to third parties when necessary to operate our store and provide the Services, including:

Shopify, which hosts and operates our online store.
Payment service providers, to process payments, help prevent fraud and maintain transaction security.
Shipping and delivery providers, to deliver orders and manage returns.
Technical and customer support providers, where applicable, to maintain the website and respond to customer enquiries.
Legal or regulatory authorities, where disclosure is required by law or necessary to protect our rights and the rights of others.
Other parties with your direction or consent, where applicable.

These providers may process personal information on our behalf or act as independent controllers, depending on their role and applicable law.

We do not sell personal information in exchange for money. We do not currently use dedicated third-party advertising or retargeting tools to target visitors with advertisements. If we introduce additional advertising, analytics or marketing technologies in the future, we will update this Privacy Policy and implement consent mechanisms where required by law.

Relationship with Shopify

Our Services are hosted by Shopify, which processes personal information relating to your access to and use of the Services to provide and improve the online store.

Information you submit through the Services may be transmitted to and processed by Shopify and its service providers, including in countries other than your country of residence, where necessary to operate the Services.

Shopify may also process information in connection with features and services made available to merchants. The processing carried out by Shopify is subject to Shopify's own privacy practices.

For more information about how Shopify processes personal information, please consult the Shopify Consumer Privacy Policy. You may also visit the Shopify Privacy Portal to learn about available privacy rights relating to information processed by Shopify.

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and terms and conditions.

We are not responsible for the privacy, security or content of third-party websites. The inclusion of a link does not imply endorsement of the website or its operator.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us using the details below so that we can review the request and take appropriate action.

Security and Retention of Your Information

We take reasonable measures to protect personal information. However, no security measure is perfect, and we cannot guarantee absolute security. Information sent over the internet may not be entirely secure while in transit.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Services, managing orders, complying with legal obligations, resolving disputes and enforcing our agreements.

Retention periods may vary depending on the type of information and the applicable legal requirements.

Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request erasure of personal information, subject to applicable legal exceptions.
Request restriction of certain processing activities.
Object to certain processing activities.
Request data portability, where applicable.
Withdraw consent where processing is based on consent.
Manage marketing preferences by unsubscribing from marketing emails at any time.

These rights are not absolute and may be subject to conditions or exceptions under applicable law.

You may exercise your rights by contacting us using the details provided below. We may need to verify your identity before responding. We will respond within the time limits required by applicable law.

Withdrawing consent or unsubscribing from marketing communications does not affect the lawfulness of processing carried out before the withdrawal, and does not prevent us from sending messages necessary to fulfil an existing order.

Complaints

If you have concerns about how we process your personal information, please contact us using the details below so that we can review your concerns.

Depending on your location, you may also have the right to lodge a complaint with your competent data protection authority. In France, this is the Commission Nationale de l'Informatique et des Libertés (CNIL).

International Transfers

Your personal information may be processed or stored outside your country of residence, including in countries where Shopify or its service providers operate.

Where personal information is transferred outside the European Economic Area or the United Kingdom, appropriate safeguards will be used where required by applicable data protection law, such as adequacy decisions or approved contractual safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal obligations. We will publish the revised version on this website and update the "Last updated" date. We will provide additional notice where required by applicable law.

Contact

If you have questions about this Privacy Policy or wish to exercise your applicable data protection rights, you can contact us at:

loot.ww SAS
47 rue Vivienne, 75002 Paris, France
Email: hello@loot-ww.com

For the purposes of applicable data protection laws, loot.ww SAS is the data controller for personal information processed in connection with the operation of this online store, except where another entity acts as an independent controller.